Below is a list of common questions we get so take a few minutes to check it out. If you have a question that isn't answered here, feel free to contact us!
What’s your refund policy?
If we are unable to complete your reservation due to issues such as dangerous weather conditions, mechanical issues or staffing restrictions then you will receive a full refund. If you need to cancel and we are able to re-book your reservation then you will receive a refund in the amount of the replaced transaction. If not, there are no refunds.
Is a thunderstorm considered to be dangerous enough weather to cancel a reservation?
It depends on the type of reservation. Most of the time thunderstorms will only last a few minutes and it will get nice again so we will just postpone our departure. If there are too many regularly-occurring storms in the area and you are on a charter trip or an excursion trip, then yes, we may cancel due to the weather. If you are spending a night on a boat, however, unless we reach gale-force winds, we will not cancel your reservation.
How do we get to you?
Our operation is based out on the water and requires a water taxi ride to reach us. The pick up location for the service is behind
The Half Shell Oyster Bar restaurant
231 Margaret St
Key West, Fl 33040
You can schedule your ride by contacting Island Water Taxi at (305) 896-5453. Their hours of operation are between 10:00 am and 10:00 pm and rides are by appointment only. Be sure to contact the water taxi at least a few hours in advance to schedule your ride. Ride times are subject to availability.
Where can I park my car?
There is a public parking lot at the corner of Margaret St and Caroline St where you can pay $20 for 24 hours of parking. From there it is a very short walk to the water taxi pick up location.
How much stuff should I pack with me to spend the night on a boat?
Because space is very limited on a boat, it's best if you bring as little as possible, really only the things you will need for the next 12-16 hours that you will be on the boat. Be sure to bring snacks, drinks and a USB phone charger.
I can't swim; is it still safe to be on a boat?
Yes, just stay in the boat! All Armada vessels are equipped with the required United States Coast Guard safety equipment, including life jackets and throwable flotation devices.